When your order is shipped, you will receive a confirmation e-mail with a tracking number.
Packages ship USPS via Sendle, a carbon-neutral shipping service, unless otherwise specified, and do not require a signature for delivery.
Rue de Chu cannot be held responsible for packages once proof of delivery is generated.
Rue de Chu cannot ship to P.O. boxes or APO/FPO/DPO addresses.
Rue de Chu is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
We currently do not provide international shipping by default.
Contact support@ruedechu.studio to work out shipping details and costs.
Customers are responsible for customs and duty fees.
Rue de Chu accepts returns of products purchased on the Site provided they are returned within fourteen (14) days of delivery of the product. Furthermore, full-priced merchandise can be returned for refund, exchange, or store credit. Sale items can be returned for exchange or store credit only. We do not accept returns for custom orders, personalized commissions, and made to order pieces unless they arrive to you damaged or defective.
To request a return, please complete the return form. Once your return is approved, you will receive a trackable shipping label. Repack the item(s) you would like to return in the initial packaging and attach the label to the outside of your box. Your first return on every order is free. Additional returns within that same order incur a $8 shipping fee, so be sure to return all your items at once.
All items must be returned in unused and otherwise perfect condition with original tags attached. Upon receipt of returned goods, Rue de Chu LLC holds the right to deny the refund, exchange, or store credit if the merchandise does not meet return policy requirements. Please allow 7 business days for your return to be processed. You will receive an email confirmation when your refund is issued. Once a return has been issued, a credit will be applied to your payment method within 10-14 business days. Original shipping costs, if any, are non-refundable. Store credit will be issued in the form of an online gift card to be used on the Site. Customers will receive an e-mail with the gift card code, which can be entered upon checkout for future purchases. If you have any questions about your return or the process, please contact support@ruedechu.studio.
Feel free to use this form or contact us by email listed below.
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